Affiliate Program Operating Agreement This Affiliate Program Operating Agreement (the “Agreement”) is made and entered into by and between IbexNetwork (“IbexNetwork” or “we”), and you, (“you” or “Affiliate”) the party submitting an application to become a IbexNetwork affiliate). The terms and conditions contained in this Agreement apply to your participation with login.ibexnetwork.com (“Affiliate Program”). Each Affiliate Program offer (an “Offer”) may be for any offering by IbexNetwork or a third party (each such third party a “Client”) and may link to a specific web site for that particular Offer (“Program Web Site”). Furthermore, each Offer may have additional terms and conditions on pages within the Affiliate Program and are incorporated as part of this Agreement. By submitting an application or participating in an Offer, you expressly consent to all the terms and conditions of this Agreement.
You must submit an Affiliate Program application from our website. You must accurately complete the application to become an affiliate (and provide us with future updates) and not use any aliases or other means to mask your true identity or contact information. After we review your application, we will notify you of your acceptance or rejection to the Affiliate Program, generally within two (2) business days. We may accept or reject your application at our sole discretion for any reason.
Subject to our acceptance of you as an affiliate and your continued compliance with the terms and conditions of this Agreement, IbexNetwork agrees as follows:
I. We will make available to you via the Affiliate Program graphic and textual links to the Program Web Site and/or other creative materials (collectively, the “Links”) which you may display on web sites owned or controlled by you, in emails sent by you and clearly identified as coming from you and in online advertisements (collectively, “Media”). The Links will serve to identify you as a member of our Affiliate Program and will establish a link from your Media to the Program Web Site.
II. We will pay Affiliate for each Qualified Action (the “Commission”). A “Qualified Action” means an individual person who (i) accesses the Program Web Site via the Link, where the Link is the last link to the Program Web Site, (ii) is not a computer generated user, such as a robot, spider, computer script or other automated, artificial or fraudulent method to appear like an individual, real live person, (iii) is not using pre-populated fields (iv) completes all of the information required for such action within the time period allowed by IbexNetwork and (v) is not later determined by IbexNetwork to be fraudulent, incomplete, unqualified or a duplicate.
III. We will pay you any Commissions earned monthly, provided that your account is currently greater than €100. Accounts with a balance of less than €100 will roll over to the next month, and will continue to roll over monthly until €100 is reached. We reserve the right to charge back to your account any previously paid Qualified Actions that are later determined to have not met the requirements to be a Qualified Action.
IV. Payment for Commissions is dependent upon Clients providing such funds to IbexNetwork, and therefore, you agree that IbexNetwork shall only be liable to you for Commissions to the extent that IbexNetwork has received such funds from the Clients. You hereby release IbexNetwork from any claim for Commissions if IbexNetwork has not received such funds from the Clients.
V. IbexNetwork will request an invoice from all its affiliates and shall remit payment to Affiliate based upon that invoice. All tracking of Links and determinations of Qualified Actions and Commissions shall be made by IbexNetwork in its sole discretion. In the event that Affiliate disputes in good faith any portion of an invoice, Affiliate must submit that dispute to IbexNetwork in writing and in sufficient detail within thirty (30) days of the date on the invoice. If Affiliate does not dispute the invoice as set forth herein, then Affiliate agrees that it irrevocably waives any claims based upon that invoice. In the event that Affiliate is also tracking Qualified Actions and Affiliate claims a discrepancy, Affiliate must provide IbexNetwork with Affiliate’s reports within three (3) days after 30th day of the calendar month, and if IbexNetwork’s and Affiliate’s reported statistics vary by more than 10% and IbexNetwork reasonably determines that Affiliate has used generally accepted industry methods to track Qualified Actions, then IbexNetwork and Affiliate agree to make a good faith effort to arrive at a reconciliation. If the parties are unable to arrive at a reconciliation, then IbexNetwork’s numbers shall govern.
VI. If Affiliate has an outstanding balance due to IbexNetwork under this Agreement or any other agreement between the Affiliate and IbexNetwork, whether or not related to the Affiliate Program, Affiliate agrees that IbexNetwork may offset any such amounts due to IbexNetwork from amounts payable to Affiliate under this Agreement.
Affiliate also agrees to:
I. Have sole responsibility for the development, operation, and maintenance of, and all content on or linked to, your Media.
II. Ensure that all materials posted on your Media or otherwise used in connection with the Affiliate Program (i) are not illegal, (ii) do not infringe upon the intellectual property or personal rights of any third party and (iii) do not contain or link to any material which is harmful, threatening, defamatory, obscene, sexually explicit, harassing, promotes violence, promotes discrimination (whether based on sex, religion, race, ethnicity, nationality, disability or age), promotes illegal activities (such as gambling), contains profanity or otherwise contains materials that IbexNetwork informs you that it considers objectionable (collectively, “Objectionable Content”).
III. Not make any representations, warranties or other statements concerning IbexNetwork or Client or any of their respective products or services, except as expressly authorized herein.
IV. Make sure that your Media does not copy or resemble the look and feel of the Program Web Site or create the impression that your Media is endorsed by IbexNetwork or Clients or a part of the Program Web Site, without prior written permission from us.
V. Comply with all (i) obligations, requirements and restrictions under this Agreement and (ii) laws, rules and regulations as they relate to your business, your Media or your use of the Links.
VI. Comply with the terms, conditions, guidelines and policies of any third party services used by Affiliate in connection with the Affiliate Program, including but not limited to, email providers, social networking services and ad networks.
VIII. Always prominently post and make available to end-users any terms and conditions in connection with the Offer set forth by IbexNetwork or Client, or as required by applicable laws regarding such Offers.
IX. Make sure to not place IbexNetwork ads on any online auction platform (i.e. eBay, Amazon, etc).
The following additional program-specific terms shall apply to any promotional programs set forth below:
I. Email Campaigns. For all email campaigns, Affiliate must download the “Suppression List” from the Offers section of IbexNetwork. Affiliate shall filter its email list by removing any entries appearing on the Suppression List and will only send emails to the remaining addresses on its email list. IbexNetwork will provide an opt-out method in all Links, however, if any opt-out requests come directly to Affiliate, Affiliate shall immediately forward them to IbexNetwork at [email protected]. Affiliate’s emails containing the Links may not include any content other than the Links, except as required by applicable law.
A. Affiliate agrees that failure to download the Suppression List and remove all emails from the database before mailing may result in Commission withholdings, removal or suspension from all or part of the Affiliate Program, possible legal action and any other rights or remedies available to IbexNetwork pursuant to this Agreement or otherwise. Affiliate further agrees that it will not mail or market to any suppression files generated through the IbexNetwork network, and that doing so may result in Commission withholdings, removal or suspension from the Affiliate Program, possible legal action and any other rights or remedies available to IbexNetwork pursuant to this Agreement or otherwise.
II. Advertising Campaigns. No Links can appear to be associated with or be positioned on chat rooms or bulletin boards unless otherwise agreed by IbexNetwork in writing. Any pop-ups/unders used for the Affiliate Program shall be clearly identified as Affiliate served in the title bar of the window and any client-side ad serving software used by Affiliate shall only have been installed on an end-user’s computer if the function of the software is clearly disclosed to end-users prior to installation, the installation is pursuant to an affirmatively accepted and plain-english end user license agreement and the software be easily removed according to generally accepted methods.
III. Affiliate Network Campaigns. For all Affiliate’s that maintain their own affiliate networks, Affiliate agrees to place the Links in its affiliate network (the “Network”) for access and use by those affiliates in Affiliate’s Network (each a “Third Party Affiliate”). Affiliate agrees that it will expressly forbid any Third Party Affiliate to modify the Links in any way. Affiliate agrees to maintain its Network according to the highest industry standards. Affiliate shall not permit any party to be a Third Party Affiliate whose web site or business model involves content containing Objectionable Content. All Third Party Affiliates must be in good standing with Affiliate. Affiliate must require and confirm that all Third Party Affiliates affirmatively accept, through verifiable means, this Agreement prior to obtaining access to the Links. Affiliate shall promptly terminate any Third Party Affiliate who takes, or could reasonably be expected to take, any action that violates the terms and conditions of this Agreement. In the event that either party suspects any wrongdoing by a Third Party Affiliate with respect to the Links, Affiliate shall promptly disclose to IbexNetwork the identity and contact information for such Third Party Affiliate. Affiliate shall promptly remove any Third Party Affiliate from the Affiliate Program and terminate their access to future Offers of IbexNetwork in the Network upon written notice from IbexNetwork. Unless IbexNetwork has been provided with all truthful and complete contact information for a Third Party Affiliate and such Third Party Affiliate has affirmatively accepted this Agreement as recorded by IbexNetwork, Affiliate shall remain liable for all acts or omissions of any Third Party Affiliate.
Except as otherwise provided in this Agreement or with the consent of IbexNetwork, you agree that all information, including, without limitation, the terms of this Agreement, business and financial information, customer and vendor lists, and pricing and sales information, concerning us or any of our affiliates provided by or on behalf of any of them shall remain strictly confidential and secret and shall not be utilized, directly or indirectly, by you for any purpose other than your participation in the Affiliate Program, except and solely to the extent that any such information is generally known or available to the public through a source other than you. Affiliate shall not use any information obtained from the Affiliate Program to develop, enhance or operate a service that competes with the Affiliate Program, or assist another party to do the same.
We grant you a nonexclusive, nontransferable, revocable right to use the Links and to access our web site through the Links solely in accordance with the terms of this Agreement, for the sole purpose of identifying your Media as a participant in the Affiliate Program and assisting in increasing sales through the Program Web Site.
You may not alter, modify, manipulate or create derivative works of the Links or any IbexNetwork graphics, creative, copy or other materials owned by, or licensed to, IbexNetwork in any way. You are only entitled to use the Links to the extent that you are a member in good standing of the Affiliate Program. We may revoke your license anytime by giving you written notice. Except as expressly stated herein, nothing in this Agreement is intended to grant you any rights to any of IbexNetwork’s trademarks, service marks, copyrights, patents or trade secrets. You agree that IbexNetwork may use any suggestion, comment or recommendation you choose to provide to IbexNetwork without compensation. All rights not expressly granted in this Agreement are reserved by IbexNetwork.
This Agreement shall commence on the date of our approval of your Affiliate Program application and shall continue thereafter until terminated as provided herein. You may terminate your participation in the Affiliate Program at any time by removing all Links from your Media, deleting all copies of the Links. We may terminate your participation in one or more Offers or this Agreement at any time and for any reason which we deem appropriate with or without prior notice to you by disabling the Links or providing you with a written notice. Upon termination of your participation in one or more Offers or this Agreement for any reason, you will immediately cease all use of and delete all Links, plus all IbexNetwork or Client intellectual property, and will cease representing yourself as a IbexNetwork or Client affiliate for such one or more Offers. All rights to validly accrued payments, causes of action and any provisions, which by their terms are intended to survive termination, shall survive any termination.
In addition to any other rights and remedies available to us under this Agreement IbexNetwork reserves the right to delete any actions submitted through your Links and withhold and freeze any unpaid Commissions or charge back paid Commissions to your account if (i) IbexNetwork determines that you have violated this Agreement, (ii) IbexNetwork receives any complaints about your participation in the Affiliate Program which IbexNetwork reasonably believes to violate this Agreement or (iii) any Qualified Action is later determined to have not met the requirements set forth in this Agreement or on the Affiliate Program. Such withholding or freezing of Commissions, or charge backs for paid Commissions, shall be without regard as to whether or not such Commissions were earned as a result of such breach. In the event of a material breach of this Agreement, IbexNetwork reserves the right to disclose your identity and contact information to appropriate law enforcement or regulatory authorities or any third party that has been directly damaged by your actions.
You must strictly comply with the federal CAN-SPAM Act of 2003 (the “Act”). All emails sent in connection with the Affiliate Program must include the appropriate party’s opt-out link. From time to time, we may request – prior to your sending emails containing linking or referencing the Affiliate Program that you submit the final version of your email to IbexNetwork for approval by sending it to your IbexNetwork representative and upon receiving written approval from IbexNetwork of your email the email may be transmitted to third parties.
It is solely your obligation to ensure that the email complies with the Act. You agree not to rely upon IbexNetwork’s approval of your email for compliance with the Act, or assert any claim that you are in compliance with the Act based upon IbexNetwork’s approval.
You are expressly prohibited from using any persons, means, devices or arrangements to commit fraud, violate any applicable law, interfere with other affiliates or falsify information in connection with referrals through the Links or the generation of Commissions or exceed your permitted access to the Affiliate Program. Such acts include, but are in no way limited to, using automated means to increase the number of clicks through the Links or completion of any required information, using spyware, using stealware, cookie-stuffing and other deceptive acts or click-fraud. IbexNetwork shall make all determinations about fraudulent activity in its sole discretion.
IbexNetwork retains the right to review all commissions for possible fraud, where such fraud may be on the part of the New Player or on your part. Any incidence of fraud on your part constitutes a breach of the affiliate Agreement, and IbexNetwork retains full authority to terminate this Agreement immediately in the event of such breach. Further, in the event that IbexNetwork deems that fraud has occurred, either on your part or on the part of a New Player, you shall not be entitled to receive any commissions which have accrued to your benefit at such time whether such commissions were generated through fraud or otherwise.
You hereby represent and warrant that this Agreement constitutes your legal, valid, and binding obligation, enforceable against you in accordance with its terms and that you have the authority to enter into this Agreement. Subject to the other terms and conditions of this Agreement, IbexNetwork represents and warrants that it shall not knowingly violate any law, rule or regulation which is applicable to IbexNetwork’s own business operations or IbexNetwork’s proprietary products or services.
In addition to any notice permitted to be given under this Agreement, we may modify any of the terms and conditions of this Agreement at any time by providing you with a notification by email. The changes will become effective ten (10) business days after such notice. If the modifications are unacceptable to you, you may terminate this Agreement without penalty solely on the account of such termination within such ten (10) business day period. Your continued participation in this Affiliate Program ten (10) business days after a change notice has been posted will constitute your acceptance of such change. In addition, IbexNetwork may change, suspend or discontinue any aspect of an Offer or Link or remove, alter, or modify any tags, text, graphic or banner ad in connection with a Link. Affiliate agrees to promptly implement any request from IbexNetwork to remove, alter or modify any Link, graphic or banner ad that is being used by Affiliate as part of the Affiliate Program.
You acknowledge that you have read this Agreement and agree to all its terms and conditions. You have independently evaluated the desirability of participating in the Affiliate Program and each Offer and are not relying on any representation, guarantee or statement other than as set forth in this Agreement or on the Affiliate Program.
Affiliate hereby agrees to indemnify, defend and hold harmless IbexNetwork and Clients and their respective subsidiaries, affiliates, partners and licensors, directors, officers, employees, owners and agents against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees and costs) based on (i) any failure or breach of this Agreement, including any representation, warranty, covenant, restriction or obligation made by Affiliate herein, (ii) any misuse by Affiliate, or by a party under the reasonable control of Affiliate or obtaining access through Affiliate, of the Links, Offers or IbexNetwork or Client intellectual property, or (iii) any claim related to your Media, including but not limited to, the content contained on such Media (except for the Links).
IbexNetwork hereby agrees to indemnify, defend and hold harmless Affiliate and its subsidiaries, affiliates, partners, and their respective directors, officers, employees, owners and agents against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees and costs) based on a claim that IbexNetwork is not authorized to provide you with the Links.
THE AFFILIATE PROGRAM AND LINKS, AND THE PRODUCTS AND SERVICES PROVIDED IN CONNECTION THEREWITH, ARE PROVIDED TO AFFILIATE “AS IS”. EXCEPT AS EXPRESSLY SET FORTH HEREIN, IBEXNETWORK EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. IBEXNETWORK DOES NOT WARRANT THAT THE AFFILIATE PROGRAM OR LINKS WILL MEET AFFILIATE’S SPECIFIC REQUIREMENTS OR THAT THE OPERATION OF THE AFFILIATE PROGRAM OR LINKS WILL BE COMPLETELY ERROR- FREE OR UNINTERRUPTED. IBEXNETWORK EXPRESSLY DISCLAIMS ANY LIABILITY FOR ANY ACT OR OMISSION OF A CLIENT OR THEIR PRODUCTS OR SERVICES. IBEXNETWORK DOES NOT GUARANTEE THAT AFFILIATE WILL EARN ANY SPECIFIC AMOUNT OF COMMISSIONS.
IN NO EVENT SHALL IBEXNETWORK BE LIABLE FOR ANY UNAVAILABILITY OR INOPERABILITY OF THE LINKS, PROGRAM WEB SITES, TECHNICAL MALFUNCTION, COMPUTER ERROR, CORRUPTION OR LOSS OF INFORMATION, OR OTHER INJURY, DAMAGE OR DISRUPTION OF ANY KIND BEYOND THE REASONABLE CONTROL OF IBEXNETWORK. IN NO EVENT WILL IBEXNETWORK BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PERSONAL INJURY / WRONGFUL DEATH, SPECIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS OR LOSS OF BUSINESS OPPORTUNITY, EVEN IF SUCH DAMAGES ARE FORESEEABLE AND WHETHER OR NOT IBEXNETWORK HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. IBEXNETWORK’S CUMULATIVE LIABILITY TO AFFILIATE, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL BE LIMITED TO AND WILL NOT EXCEED THE AMOUNTS PAID TO AFFILIATE BY IBEXNETWORK IN COMMISSIONS DURING THE SIX (6) MONTHS IMMEDIATELY PRIOR TO SUCH CLAIM.
Affiliate shall be responsible for the payment of all attorneys fees and expenses incurred by IbexNetwork to enforce the terms of this Agreement. This Agreement contains the entire agreement between IbexNetwork and Affiliate with respect to the subject matter hereof, and supersedes all prior and/or contemporaneous agreements or understandings, written or oral. Affiliate agrees that IbexNetwork shall not be subject to or bound by any Affiliate insertion order or online terms and conditions that amend, conflict with or supplement this Agreement, regardless of whether IbexNetwork “clicks through” or otherwise indicates its acceptance thereof. Affiliate may not assign all or any part of this Agreement without IbexNetwork’s prior written consent. IbexNetwork may assign this Agreement at any time with notice to Affiliate. This Agreement will be binding on and will inure to the benefit of the legal representatives, successors and valid assigns of the parties hereto. The provisions of Section 3, 4(b), 6, 7, 8, 12-15 and any accrued payment obligations shall survive the termination of this Agreement. Except as set forth in the “Modifications” section above, this Agreement may not be modified without the prior written consent of both parties. If any provision of this Agreement is held to be void, invalid or inoperative, the remaining provisions of this Agreement shall continue in effect and the invalid portion of any provision shall be deemed modified to the least degree necessary to remedy such invalidity while retaining the original intent of the parties. Each party to this Agreement is an independent contractor in relation to the other party with respect to all matters arising under this Agreement. Nothing herein shall be deemed to establish a partnership, joint venture, association or employment relationship between the parties. No course of dealing nor any delay in exercising any rights hereunder shall operate as a waiver of any such rights. No waiver of any default or breach shall be deemed a continuing waiver or a waiver of any other breach or default.
By submitting and application to Affiliate Program, you affirm and acknowledge that you have read this Agreement in its entirety and agree to be bound by all of its terms and conditions. If you do not wish to be bound by this Agreement, you should not submit an application to Affiliate Program. If an individual is accessing this Agreement on behalf of a business entity, by doing so, such individual represents that they have the legal capacity and authority to bind such business entity to this Agreement. This Agreement was last revised on 04-06-2009
This privacy statement is supplemental to the Affiliate Program Operating Agreement (the “Agreement“) made and entered into by and between IbexNetwork (“IbexNetwork” or “we“), and you, (“you” or “Affiliate“).
If you have previously entered into an Agreement, accepting this privacy statement confirms your agreement to these terms being incorporated into that previous Agreement.
All the terms of the Agreement continue to apply, save to the extent modified by this privacy statement. Terms defined in the Agreement shall have the same meaning in this privacy statement (including “Client”, “Links”, “Offers”, “Network”, “Partner” and “Third Party Affiliates“).
Data protection laws apply in the European Union” including the General Data Protection Regulation (EU) 2016/679 (commonly known as “GDPR”). This regulates personal data usage and gives data subjects more rights in relation to the use of personal data.
The sending of marketing offers by electronics means is also subject to regulation by Privacy and Electronic Communication Directive 2002/58/ EC (as subsequently amended) (as implemented into the national laws of each EU country) (“PECR“) and as replaced by the ePrivacy Regulation 2018 (collectively PECR and the ePrivacy Regulation being knowns as “EU ePrivacy Law“).
Both GDPR and the EU ePrivacy Law, together with associated local laws made under the auspices of GDPR and the EU ePrivacy Law, apply to the activities of Affiliates and are collectively known as the “Data Protection Laws“.
To protect you, the Partners and IbexNetwork, this privacy statement sets out the basic requirements of the information you use to promote Offers of Clients of IbexNetwork.
In this privacy statement “data controller”, “personal data “, “data subject” shall have the meanings in the Data Protection Laws.
Affiliate acts in the capacity of data controller in relation to the personal data comprised in its Network.
Affiliate does not share any personal data comprised in its Network with either the Clients or IbexNetwork.
IbexNetwork tracks each occasion that an individual person clicks on a Link , but Affiliate shall ensure that this tracking information does not contain any personal data
It is acknowledged that Clients will gather personal data from new customers independently of Affiliate or IbexNetwork and in the capacity of a data controller.
Before an Affiliate allows a Third Party Affiliate to promote Offers and send Links, it must require the Third Party Affiliate to agree to this privacy statement.
The Third Party Affiliate shall bear all the same responsibilities as the Affiliate.
Notwithstanding the prior paragraphs, Affiliate is primarily responsible to Clients and to IbexNetwork for the acts and omissions of Third Party Affiliates , as if they were the acts and omissions of Affiliate.
Client or IbexNetwork may request that Affiliate provides them with information regarding a Third Party Affiliate, its network and compliance . Affiliate shall source and supply such information within the timescales applicable to Affiliate.
If any information is requested of Affiliate in accordance with this privacy statement (including information regarding Third Party Affiliates), it shall provide such information to the requesting party as soon as possible and in any event within 7 days of the request.
Affiliate shall be indemnify IbexNetwork, each Partner and each Client from and against all losses, damages, expenses, costs (including legal costs on an indemnity basis) and fines suffered by (as applicable) IbexNetwork or the applicable Partner or Client, in each case resulting from Affiliate’s or a Third Party Affiliate’s failure to comply with the terms and conditions of this privacy statement.
A failure by Affiliate or a Third Party Affiliate to comply with the terms and conditions of this privacy notice shall entitle IbexNetwork to immediately without notice and without liability terminate its Agreement with Affiliate and immediately end Affiliate’s access to IbexNetwork.
If IbexNetwork terminates pursuant to the previous paragraph, Affiliate shall (and shall procure Third Party Affiliate shall) immediately cease to promote any Offers and send any Links to members of its network.
Ibexnetwork ensures operation according to the Fourth Anti Money Laundering Directive (AML) by gathering the necessary documents and approvals from any company with whom we conduct business.
Know Your Customer (KYC) / Know Your Business (KYB) aims to prevent money laundering and other financial crimes, and help financial institutions manage risk for all stakeholders.
In accordance with Anti-Money Laundering and Counter-Terrorist Financing (AML/CTF) regulations, KYC and KYB require confidential identification documents from you to ensure all information as Ibexnetwork account holders are legitimate and clear from financial fraud and identity theft.
Ibexnetwork may hold commission of affiliates who are not able to provide necessary documents in order to insure AML regulations is being kept.